Return and Refund Policy
This policy is formulated under the principle of "customer first & win-win result". We aim to offer satisfying service that benefits all of our customers.
1.What product can be returned for a refund or replacement?
All products sold on Comper can be returned for a refund or replacement,you can consult with our customer service via firstname.lastname@example.org.
2.Time limits for return & refund policy?
You may return any new, unopened items for a full refund within 30 days of delivery.Beside, if the item is damaged during shipping, you can also return the item with 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We provide up to 1-year warranty for items sold on Comper. We will provide maintenance service within warranty time.
4. How to cancel the order or exchange the items?
If you want to cancel the order, please email to email@example.com. We will refund you directly if the items are not shipped yet. If the items have been shipped, we need you to send the package back, by then we will refund you within 2 business days. If you want to exchange the item, we suggest that you cancel the previous order and re-order the product you like.
5.When can I receive the refund after applying for refund?
After we receive your application, we will process your refund within 48 hrs, and email to inform you that your refund application has been approved, and you will get your money back within 7 business days.
6.How to apply for return?
You can contact our customer service firstname.lastname@example.org. The detail procedure are as follwing.
Please email to email@example.com with content including your order number, item(s) you intent to return, return reason, product condition and return solution. Once it's approved, you will receive a return authorization and a return label. Do not return product to Comper without authorization.
After receiving return instructions from us, please print the return label and package up the item(s) to be returned with the original packing.
Drop off your package (label included) at the local post office we referred to.
P.S. Most refunds are processed within 2 business days after we receive your package.
7.Can I make the return when the item is still during shipping?
Yes, you can apply to return on the website or just contact us at firstname.lastname@example.org to let us know you are going to make a return. But you should get the item first and follow the steps of returning items so as to complete the return process.
8. Can I cancel the order if the item hasn't been shipped?
Yes, you can cancel the order by contacting us via email@example.com, if your items are not been shipped. You can get a full refund within 7-9 business days.
9. Who is responsible for the shipping fee when I return the item?
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If the return is requested by consumers for other reasons, consumer should pay for the shipping fee. The specific fee will be calculated according to the standards of the express company you choose.
No restocking fee will be charged from consumers for returning a product.
10. What's the return address?
The return addresses are different in different countries and regions. Please contact our customer service personnel to get the corresponding return address.
North American Address: 333 W Santa Clara St. Suite 830, San Jose, CA 95113
United Kingdom Address: UNIT 7 BRUNEL WAY,Thetford,IP241HP,NORFOLK
China Mainland Address: Building 4，Room 102、103, 1st Floor, No.1 Kangding Street,Beijing Economic Technological Development Area, Beijing, 100176
Germany Address: Ziegelstraße 32, 15230 Frankfurt
If you have any questions, please feel free to contact firstname.lastname@example.org.